Pcm99 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how pcm99 collects, uses, stores, and protects your personal information as a platform user in Malaysia. We are committed to ensuring your data is always handled transparently, securely, and responsibly.
Information We Collect from You
When you register and use the pcm99 platform, we collect the following categories of information:
Account Information
Includes full name, Malaysian identification card number (for age and identity verification), date of birth, email address, Malaysian mobile number, and encrypted password. This information is required to create and manage your account on pcm99.
Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details including the payment method used (such as DuitNow or Touch 'n Go eWallet), the RM amount, transaction date and time, and reference number. We do not store your full credit card or bank account details directly — sensitive payment data is handled by third-party payment processors that comply with industry security standards.
Device & Browser Information
Includes IP address, device type (Android or iOS smartphone), operating system, browser type, screen resolution, and time zone. This information is used to troubleshoot technical issues and optimise the platform experience for Malaysian users, the majority of whom access via smartphone.
Usage Data & Cookies
We record in-platform activity including games played, betting markets accessed, session duration, and login frequency. Cookies are used to maintain your login session, remember your preferences, and track aggregate usage patterns for platform improvements.
How Your Information is Used
Pcm99 uses collected information solely for legitimate purposes related to the provision of platform services. The primary purposes for data use are as follows:
- Account Management: Creating, verifying, and maintaining your account; processing logins and managing account security;
- Transaction Processing: Processing deposits and withdrawals in MYR, verifying payments, and maintaining financial records for account purposes;
- Customer Support: Using account information and transaction history to help resolve user queries and complaints more effectively;
- Security & Fraud Prevention: Detecting unusual activity, preventing account abuse, and protecting the integrity of the platform against unauthorised use;
- Platform Improvements: Analysing aggregated, anonymised usage data to understand how users interact with the platform and make technical improvements;
- Legal Compliance: Complying with legal and regulatory requirements applicable in Malaysia, including the Personal Data Protection Act 2010 (PDPA).
Pcm99 does not use your personal data for third-party marketing purposes without your explicit consent.
Cookies, Tracking & Your Choices
Pcm99 uses session cookies and persistent cookies to enhance your browsing experience. Session cookies expire automatically when you close your browser or log out of your account. Persistent cookies help the platform remember your preferences for future visits.
The types of cookies used by pcm99 include:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality;
- Analytics Cookies: Collecting anonymised usage data to help us understand which parts of the platform are most frequently used and identify technical issues;
- Preference Cookies: Saving your preferences such as interface language and display format.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the pcm99 platform.
How Your Data is Stored and Protected
All pcm99 user data is stored on servers protected with industry-grade encryption. Connections between your device and the pcm99 platform use the HTTPS protocol with SSL certificates to ensure data cannot be intercepted in transit.
Data Retention Period
Pcm99 retains account information and transaction records for as long as your account remains active. After account closure, certain information may be kept for the period required by Malaysian law or for the purpose of resolving any outstanding disputes. Data that is no longer needed will be securely deleted.
Third-Party Sharing
Pcm99 does not sell or rent your personal information to third parties. Data may only be shared with payment processors required to complete your MYR transactions, or with Malaysian authorities where required by law or court order. All third-party processors working with pcm99 are bound by strict confidentiality agreements.
Your Rights as a User — Access, Correction & Deletion
As a registered pcm99 user in Malaysia, you have the following rights regarding your personal data in accordance with the Personal Data Protection Act 2010 (PDPA):
- Right of Access: You may request a copy of the personal information we hold about you. Such requests will be processed within 21 business days;
- Right to Correction: If any of your information is inaccurate or out of date, you can request a correction through your account profile section or by contacting pcm99 support directly;
- Right to Erasure: In certain circumstances, you may request that we delete your personal information. Please note that such requests may not be fully fulfilled where there is a legal obligation to retain certain records;
- Right to Withdraw Consent: Where you have given consent for a particular use of your data, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal.
To exercise any of the rights above, please contact the pcm99 support team by email at: [email protected]. You may also refer to our FAQ section for further guidance on managing your account and personal data.
Changes to This Privacy Policy
Pcm99 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Any material changes will be communicated to users via in-platform notifications or registered email. Continued use of the platform after changes take effect will be deemed acceptance of the updated policy.
Questions About Your Data?
If you'd like to know more about how pcm99 handles your privacy, or wish to submit a request regarding your personal data, contact us at [email protected] or visit our FAQ section. You can also log in to manage your account settings directly.